Scope and Application:
Collection of Information:
Information You Provide to Us:
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information we collect may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.
Information We Collect When You Access or Use Our Services:
Information We Collect from Other Sources:
We may obtain information from other sources and combine it with the information received from our Services.
When you choose to link, or log in to your HornOK account with a payment provider or social media service. When you opt for on demand services, our Drivers may provide us with a User rating after providing services to you. When you interact with our Services in any other capacity apart from a user, for instance as a Driver, then we may combine that information with information we have collected from you in your capacity as a User or rider.
Use Of Information Collected:
We may use the information we collect about you:
For personalizing the Services by monitoring which features of the Services are used most, including usage patterns, geographic locations to determine where best to implement our Services and where to improve our Services; We will also use the information by facilitating payment, sending receipts, providing Services you request for, developing new features including new safety features, providing customer support, authenticating users, sending product updates; For developing statistics and data with regard to improving the security of the application, developing the precision of the location data and other similar features; resolving software bugs, operational problems, application crashes; testing, research and analysis of data; internal business purposes; For improving the communication between the User and the Driver where information like geo-location, contact information is provided to the Driver or the companies for which the Drivers work, whereby (i) Drivers may communicate with you for providing Service of transportation (ii) Drivers can maintain the Estimated Time of Arrival (iii) Drivers can identify the pick-up location and drop location (iv) the Users can track the Drivers and the distance of the vehicle (v) usage of certain features like referrals, invites, car-pooling, split fare requests; For sending important notifications like changes in fare rates, inclusion of any new feature, special offers or promotional materials, intimation of any contest, targeted advertising (We may use your information collected from website or mobile application to display advertisement relevant to your web searches or previous usage).
Sharing of Information:
We may share the information collected by us about you with:
Drivers or companies for which Drivers work to enable them to provide the Service requested by you and this includes information like your name, photo, pick-up location and drop location, contact information, ratings of Users by Drivers; Third Parties who are in collaboration with us or whose Services you have requested through an option and this includes payment options from vendors like Paytm or shopping partners and any United Payment Interfaces, promotional offerings made by any third party or us, coupons generated by any third party in collaboration with us, Third Party applications which integrate with our API/ Services or vice versa. We are not responsible for the privacy policies and practices of such third parties whose services you have requested or agreed upon. General public, if any information is submitted in a public forum and includes features of our Services that are viewable by the general public, blog posts or comments, social media posts, feedbacks and reviews posted in medium viewable by general public. Affiliated entities and subsidiaries that provide support to our Services, conduct data processing, data centralization, logistics, provide technological infrastructure, maintenance services, database management, web analytics and any such services; Co-branded services that may be provided to you in association with third parties and includes sponsors and charities. If you choose to register for products and/ or services through Co-Branded Services then it shall be deemed or shall automatically mean your consent to provide information to both us and the third party;
Government authorities, law enforcement officials and third parties to enforce and comply with the law, regulation or any legal process, (i) if your actions are inconsistent with our User agreement or Terms of Service and any other policies (ii) to protect and/ or defend rights, property or safety of our Company or any third party; (ii) if any investigation of potential violations exits (iii) if any fraud, security or technical issues are detected (iv) to prevent any activity which we may consider to be or to pose a risk of being illegal, unethical and/ or legally actionable; Entities or Companies in connection with any merger or during negotiations, sale of company assets, restructuring or consolidation, financing, acquisition of all or a portion of the business by or into another company; Any other entities or third parties if we notify you and you consent to the sharing;
We may also share your information in aggregated and/ or by protecting your anonymity which cannot reasonably be used to identify you.
Sharing of Information via Social Media or other Applications:
Change of Information:
You may modify, cancel or delete information about you any time through the HornOK application or by contacting us via email address mentioned in the mobile application. We will comply with request for modification, cancellation or deletion of personal information about you in accordance with the applicable law as soon as reasonably practicable. Please note that you are responsible for maintaining the accuracy and extent of the information you divulge or submit to us, including but not limited to your contact information which we use to provide hassle free services.
Account Information can be amended at any time by logging into the mobile application. Please note that certain information about you will be retained by us for purposes required by law or for business purpose to the extent permitted by law. In cases of pending debt in your account or any dispute therewith or if we believe any act of fraud or any terms having been violated, then we will first resort to solving the issue before deleting your account. Location Information can be provided upon request every time you log into our application. We request that such permission be allowed so that we can collect precise location from your device for a hassle free service of transportation. If despite this if you wish to not allow location information or change your settings you can do so by switching off you GPS/GLONASS service from your mobile settings. Contact Information permissions can be provided by you when you first log into our mobile application. We require this to contact you for providing services including but not limited to the ability of the driver to contact you for pick up purposes. We request you to keep this information updated so that we can contact you whenever you avail our services. Access Rights are according to the permissions that are granted and amount of information or changes to information that are provided to us. If the access is limited to certain aspects of the mobile application then it will be difficult for us to permit access to those features in connection with that particular aspect. Additionally, if inaccurate information or information which is false is provided to us then we will be forced to terminate your access to our Services.
Information you provide to us and information that we collect are securely stored in our servers and database which use standard, commercially viable security practices like encryptions, firewalls, etc., to keep your information safe. However, we cannot guarantee security of our databases if there are interception while being transmitted to us over the internet or wireless communication as no security system is impenetrable.